Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition as when you received it— with tags, and in its original packaging.
To initiate a return, please contact us at support@ultimapeak.com.
Items sent back to us without a prior return request will not be accepted.
For any questions about returns, feel free to contact us at support@ultimapeak.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Non-Returnable Items
Items on sale and gift cards cannot be returned.
Exchanges
The fastest way to receive your desired item is to return the item you have and place a new order separately once the return is accepted.
14-Day Legal Cooling-Off Period in the EU
If your order is shipped to the European Union, you have the right to return your order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition as received, and in its original packaging. You must also provide a receipt or proof of purchase.
Refund Process
Once we receive and inspect your return, we will notify you of its approval or rejection. If approved, you will be automatically refunded via your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@ultimapeak.com.
