Privacy Policy

Last Updated: November 30, 2024

This Privacy Policy describes how UltimaPeak(the "Site," "we," "us," or "our") collects, uses, and discloses your personal data when you visit, use, or make a purchase at mushglow.com (the "Site") or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on your interactions with us.

In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, deliver or improve the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data We Collect

The type of personal data we obtain depends on your interactions with our Site and your use of our Services. When we use the term "personal data," we mean data that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information You Provide Directly to Us

Information you provide directly through our Services may include:

Contact details, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other security-related information.
Customer support information, including messages you send to us via the Services.

Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but this may prevent you from using certain features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you visit and use our Site and your account, including device information, browser details, network connection information, your IP address, and other details about your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies supporting our Site and Services, such as Shopify.
Our payment processors, which collect payment details (e.g., bank account, credit card, or debit card information, billing address) to process your payment, fulfill your orders, and provide requested products or services.
Third-party advertising partners that help us analyze interactions with our Site and Services.

Any information we obtain from third parties is treated in accordance with this Privacy Policy. See the section Third-Party Websites and Links below for more information.

How We Use Your Personal Data

Providing Products and Services

We use your personal data to provide you with the Services under our contract, including:

Processing your payments.
Fulfilling your orders.
Sending notifications regarding your account, purchases, returns, or exchanges.
Creating and maintaining your account.
Facilitating shipping, returns, and exchanges.

Marketing and Advertising

We may use your personal data for marketing and promotional purposes, including sending marketing, advertising, and promotional communications via email, SMS, or mail. This includes showing you targeted ads based on your interests.

If you are a resident of the EEA, our legal basis for processing this data is our legitimate interest in marketing our products, under Article 6(1)(f) of the GDPR.

Security and Fraud Prevention

We use your personal data to detect, investigate, or act on potential fraudulent, illegal, or malicious activities. If you register an account, you are responsible for keeping your login details secure. If you believe your account has been compromised, contact us immediately.

If you are a resident of the EEA, our legal basis for this data processing is our legitimate interest in keeping our Site secure under Article 6(1)(f) of the GDPR.

Communication and Service Improvement

We use your personal data to provide customer support and improve our Services. This falls under our legitimate interest to communicate effectively with you and maintain our business relationship under Article 6(1)(f) of the GDPR.

Cookies

Like many other websites, we use cookies on our Site. Information about Shopify-related cookies can be found at Shopify's Cookie Policy.

You can manage or disable cookies in your browser settings. However, blocking cookies may affect your experience and some features may not function properly.

How We Disclose Your Personal Data

We may disclose your personal data to third parties in the following situations:

To service providers who assist with IT management, payment processing, analytics, customer support, and order fulfillment.
To business and marketing partners to help provide services and show you relevant ads.
To affiliates within our business group.
In connection with business transactions, such as mergers, acquisitions, or legal obligations.

We do not sell or share sensitive personal data without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies before sharing any data.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from children. If you believe we have collected a child’s data, please contact us to request its deletion.

Data Security and Retention

We implement security measures to protect your data, but no system is 100% secure. We retain your personal data as needed to provide Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

Right to Access: Request access to your personal data.
Right to Deletion: Request that we delete your personal data.
Right to Correction: Request corrections to inaccurate personal data.
Right to Data Portability: Request a copy of your data.
Right to Restrict Processing: Ask us to stop processing certain data.
Right to Withdraw Consent: Withdraw consent where applicable.
Right to Appeal: Challenge our decision if we deny a request.
Right to Manage Communication Preferences: Unsubscribe from marketing emails.

To exercise any of these rights, contact us using the details below.

Complaints

If you have concerns about how we process your data, contact us. If you are unsatisfied with our response, you may have the right to file a complaint with your local data protection authority.

International Users

We may transfer your personal data outside your country of residence. When we transfer data outside Europe, we use recognized legal transfer mechanisms such as EU Standard Contractual Clauses.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: support@UltimaPeak.eu

Under applicable data protection laws, we are the data controller unless explicitly stated otherwise.